

Set the SubtitleURL content metadata of your roVideoScreen to specify the path. Once the problem is identified, hopefully the provider will work to correct it. This caption format is supported by Roku through TTML formatted external files, or by embedding the TTML directly into the video stream. Since it doesn't appear to be a ROKO problem, there's only so much they can do to help us fix the problem. You should be able to systematically eliminate which app is suspect. If there are captions, app "C" is suspect. If there are captions, app "B" is suspect. Go to the next app you use and watch for a while. Haven't heard back yet, but at least the problem is predictable for me now.įor anyone else experiencing this issue, turn off the captions in ROKU and go to a major company provider like Prime.
#ROKU SUBTITLES SOFTWARE#
I suspect their software developers left a bug in the app. remote to bring up the Options menu, and then select your preferred setting under Closed Captioning as seen here. I've contacted them directly because they recently released an updated platform. The subtitle issue definitely seems to follow that app and not come up with any other provider.

I believe that my problem is with the BlazeTV app. If you still have any questions, Contact us.I believe that this was already suggested by the support here, but I suspect the problem is with one of the Apps, not with the Roku itself. It is still in beta, and our development team is currently working on improving the channel. Once again, please accept my sincere apology for our Roku channel.
#ROKU SUBTITLES HOW TO#
Our Roku channel don't have a sign-in feature with other service providers yet, but there is a temporary workaround for this issue. A guide detailing how to turn closed captions on and off for a variety of pureflix supported devices. Sign in with Other Service Providers (SSO Accounts)

#ROKU SUBTITLES UPDATE#
How to check update: Roku Home -> Settings -> System -> System Update Make sure your Roku device is up to date, and try to search 'KOCOWA' again
